At cigocivi.us, we stand behind the precision and quality of every product we ship. We understand the importance of confidence in international commerce, which is why we provide a transparent, professional, and risk-free resolution process for our global clientele.
Milestone 01: The 30-Day Evaluation Period
We offer a comprehensive 30-day return policy, giving you a full month from the date of delivery to evaluate your purchase.
- Universal Eligibility: We accept returns for any reason—including change of mind, style preferences, or sizing issues.
- Condition Standards: To qualify for a full refund, items must be in their original, unused condition with all tags and protective packaging intact.
Milestone 02: Our “Zero-Deduction” Commitment
We believe you shouldn’t have to pay to return an item that isn’t right for you.
- Complimentary Return Labels: We provide a prepaid return shipping label with every authorized return request.
- No Hidden Fees: Using our provided label is 100% free. We do not charge for return shipping, and we never apply restocking fees to your refund.
Milestone 03: The Guided Return Workflow
- Authorization: Email our resolution team at support@cigocivi.us with your order number to receive your return authorization.
- Preparation: Securely place the item in its original box or protective mailer.
- Labeling: Affix the prepaid return label (sent via email) to the exterior of the package.
- Dispatch: Drop the package off at any authorized mail carrier location.
Milestone 04: International Logistics & Inspection Hub
All authorized international returns are processed at our professional technical facility:
Company Name: Shenzhen Manhe Technology Co., Ltd.
Contact Email: support@cigocivi.us
Address: 103, Building 42, Xiangnan District 2, Minqiang Comm., Minzhi St.
District: Longhua Dist
City: Shenzhen
Province: Guangdong
Postcode: 518000
Country: China
Milestone 05: Rapid Refund Verification
- Quality Audit: Once your return arrives at our Shenzhen facility, our team will perform a quality audit within 48 hours.
- Financial Completion: Approved refunds are automatically issued to your original payment method within 7 business days.
Milestone 06: Damage & Defect Protection
If your order arrives damaged or defective, please email a photo of the item and the packaging to support@cigocivi.us within 48 hours. We will prioritize a free replacement or a full refund immediately—often without requiring you to ship the damaged item back.